Business
Your diary, full.
Without you on the phone.
Glow, your receptionist, answers your clients day and night. It books them in and takes the deposit. You get on with the client in your chair.
Getting started
Glow helps you set up.
Then the diary runs itself.
Four steps, and you’re taking bookings.
Tell Glow what you do
Type what you offer: gel refill, full set, brow lam. Glow fills in the times, prices and deposits. You check them and change anything you like.
gel refill, full set, brow lam|
Bring your clients and your team
Upload your client list as a spreadsheet (CSV), from Fresha, Booksy, Phorest, Square or your own sheet. Then add your team and say who does what. Every booking goes to someone who does that service.
Who does what
A brow booking can’t land on the barber.
Share your link
Put your booking link in your bio and your messages. Clients only see times that are really free. You can add a booking button to your own website on any plan. On Pro, the booking page and a Glow chat bubble can sit right inside your site.
Gel refill
45 minutes with Ayesha
Share the link
Bio, messages, posters
On your website
A button on any plan
Then it runs
Someone books at 11pm and pays the deposit. Glowbooks emails her to confirm, then reminds her two days and one day before. You see it all in the morning.
Booking taken: gel refill, Sat 11:20
With Ayesha
Deposit paid: £10
Slot held
Confirmation email sent
To Priya
Reminder sent to Leah
Her colour is tomorrow at 8:30
30 days free. See what Glow does for your evenings.
Join the waitlistGlow
It answers the DMs
while you're working.
Glow is your receptionist. You’re on the sofa at 10:48pm and a message comes in. Here’s what Glow checks before it answers.
Do you have anything Saturday for a gel refill?
Diary
Saturday — 3 gaps
Ayesha
Free 11:20
Gel refill
45 minutes
Deposit policy
£10 to hold
Yes — Ayesha has 11:20 on Saturday, and a gel refill takes 45 minutes. A £10 deposit holds the slot. Here is the link to pay and you’re booked.
£10 deposit paid · Saturday 11:20 confirmed
Handled at 22:48 — you were closed
It reads your real diary
Glow looks at your diary, how long the treatment takes and who does it. It only offers times that are really free.
It takes the deposit
It sends the deposit link in the same chat. If the deposit isn't paid, the slot opens up again. No chasing anyone for money.
It hands the tricky ones to you
Anything only a person can answer, Glow passes to you. It doesn't guess.
Clients message you in the app
Not your personal number. Set your hours and an away note, and let Glow answer the simple ones.
Messages · The Brow Room
Can I come at 2:15 instead of 2 on Thursday?
9:40pm
Away — back tomorrow at 9:00. You can still write.
Morning! 2:15 is fine, I’ve moved it. See you Thursday.
8:05am
Booking moved · Thu 2:15pm
Glow is on both plans. Each comes with a set number of chats a month. What else Glow does
Deposits
A no-show used to
cost you the lot.
An empty chair on a Saturday is money you don’t get back. A deposit changes that.
01
She books
Priya picks Saturday at 11:20.
02
She pays the deposit
£10 from her card before the slot is hers. You set the deposit for each treatment.
03
She doesn't come
Saturday 11:20 comes. The chair is empty.
04
You're not out of pocket
The £10 is yours to keep, if you choose.
You choose how much notice a client must give to get her deposit back if she cancels.
Circles
Word of mouth,
finally paying you back.
Most of your new clients come from someone telling someone. Circles thank the people who send them.
Client Circles
Your regulars share their own link with friends. When a friend books, your regular gets the thank-you you chose: money off or a percent off her next visit. Glowbooks keeps count.
Business Circles
You and the salons you already recommend send each other clients. You agree a thank-you between you, a set amount or a percent. When you send someone their way, their thank-you is paid into your account.
Your client records stay yours. A Circle only records who sent whom. See an example
Client Circle
Your regulars, bringing friends
Priya shared her Circle link with Amira
MonHer own link
Amira booked a full set
WedNew client
Priya: £5 off your next visit
WedFrom Marta's Nails
Business Circle
You and the salons you recommend
Lashes by Dee sent you a Circle invite
Mon10% thank-you on every client you send
You sent a counter-offer
Mon£5 per client
Lashes by Dee accepted
TueYou're in each other's Circle
£5 paid into your account
FriPriya booked lashes with Dee
Gift vouchers
An easy present
for your regulars to buy.
Sell gift vouchers for birthdays, Christmas or a thank-you. When someone books and mentions hers, Glow adds it to her booking. It comes off what she owes.
Gift vouchers are on the Pro plan.
Gift voucher · Pro plan
Gift voucher
For Priya. Happy birthday!
Glow added it to her booking
Questions
What owners ask us.
When can I start?
Soon. We're letting salons in a few at a time, so each one gets set up properly. Join the waitlist and we'll email your invite before we open to everyone. No card needed to join the list.
What does it cost?
There are two plans, and both start with 30 days free. Prices and fees are on the pricing page.
What does Glow do?
It answers your clients, finds a free time, books them in and takes the deposit. It can move or cancel a booking too. Anything only a person can answer, it passes to you. There's more in how it works.
Are my client records mine?
Yes. Your client records are yours, and no other business can see them. You can export your client list whenever you like.
Something else? support@glowbooks.co.uk
Try it on your own diary.
Set up your treatments, bring your clients across and take a real booking. Both plans start with 30 days free.